prk99 Privacy Policy

1. Data Controller

prk99 (referred to in this document as "prk99", "we", "us", or "our") is the data controller responsible for the personal information collected through the website https://prk99.app and all associated services, including the sportsbook, live casino, poker, and slot products available on the platform.

prk99 operates under an international gaming license. All data processing activities are conducted in accordance with the obligations imposed by that licensing framework, which includes requirements covering player data security, KYC record-keeping, and anti-money laundering controls.

For all data-related enquiries, players may contact our support team directly at [email protected]. We respond to all data queries within a reasonable timeframe and no later than 30 days from receipt of a formal request.

2. Data We Collect

prk99 collects personal data in several categories depending on your activity on the platform. The following sets out what we collect and why it is necessary.

2.1 Registration and Account Data

When you open a prk99 account, we collect:

• Full legal name
• Date of birth (for age verification — 21+ requirement strictly enforced)
• Email address
• Mobile number
• Residential address (city and country — e.g., Karachi, Lahore, Islamabad, Faisalabad)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our international gaming license obligations and applicable anti-money laundering standards, we may request:

• Government-issued photo identification (e.g., CNIC, passport)
• Proof of address (e.g., utility bill, bank statement)
• Source of funds documentation for high-value transactions

KYC documents are stored securely and accessed only by trained compliance personnel. They are not used for any purpose other than identity verification and regulatory compliance.

2.3 Financial and Transaction Data

When you deposit or withdraw funds, we collect transaction records including:

• Payment method used (e.g., JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, USDT TRC20)
• Transaction amounts in PKR or equivalent
• Transaction timestamps and reference numbers
• Mobile wallet identifiers or bank account numbers (partially masked)

Full payment credentials — such as complete bank account numbers or wallet PINs — are never stored by prk99. Payment processing is handled through secure, licensed payment service providers.

2.4 Gaming Activity Data

We maintain records of your gaming activity on the prk99 platform, including:

• Games played, bets placed, and outcomes
• Session duration and frequency
• Bonus usage and wagering progress
• Sports betting markets accessed (e.g., PSL cricket, NFL, UFC)

Gaming activity data is used to operate the platform, administer bonuses, detect problem gambling patterns, and meet reporting obligations under our licensing terms.

2.5 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, features accessed, and session timestamps
• Referral source (how you arrived at prk99.app)

2.6 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence, including the content of messages and any attachments, for the purpose of resolving queries and improving service quality.

3. How Data Is Collected

prk99 collects personal data through the following means:

• Directly from you — when you register, complete KYC, make deposits or withdrawals, place bets, or contact support.
• Automatically — through cookies, server logs, and analytics tools as you browse and use the platform.
• From third parties — from identity verification service providers during KYC checks, and from payment processors when transactions are initiated or confirmed.

4. Purpose & Legal Basis for Processing

The following table outlines the primary purposes for which prk99 processes your personal data and the corresponding legal basis for that processing.

Where processing is based on consent — such as receiving promotional emails or SMS notifications — you may withdraw that consent at any time by updating your account notification preferences or contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

5. Data Sharing

prk99 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

5.1 Service Providers

We engage third-party service providers who process data on our behalf under strict contractual obligations. These include:

• Payment processors (handling JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, and USDT TRC20 transactions)
• Identity verification and KYC providers
• Game content providers (e.g., live casino and slot software suppliers)
• Customer support platform operators
• Platform security and fraud prevention services

All service providers are contractually bound to process data solely for the purposes specified by prk99 and to maintain appropriate security standards.

5.2 Regulatory and Legal Authorities

prk99 may disclose personal data to relevant regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or the terms of our international gaming license. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the business assets of prk99, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where possible.

6. Retention Periods

prk99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum periods imposed by our licensing obligations:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in line with standard gaming license record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years for AML compliance purposes.
• Gaming activity records: Retained for a minimum of 3 years.
• Customer support correspondence: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of the consent having been obtained.

Following the expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

7. Security Measures

prk99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Transport Layer Security (TLS 1.2+) encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular internal security audits and penetration testing
• Two-factor authentication available for all player accounts
• Continuous monitoring systems for anomalous access patterns

8. Cookies & Tracking Technologies

prk99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data on how players navigate the platform to help us identify and resolve usability issues.
• Functional cookies: Remember your preferences such as language, display settings, and last-visited game categories.
• Analytics cookies: Used to understand aggregate traffic patterns on prk99.app. Data collected is anonymised and not linked to individual player identities.

8.2 Managing Cookies

You may control cookie settings through your browser preferences. Blocking strictly necessary cookies will impair your ability to use the prk99 platform. For all other cookie categories, you may opt out without losing access to the core service. Detailed browser-level cookie management instructions are available through the support documentation of your browser provider.

9. Your Data Rights

As a prk99 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username or email address.

• Right of access: Request a copy of the personal data prk99 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
• Right to restriction: Request that we limit the processing of your personal data in specific circumstances.
• Right to data portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to object: Object to processing based on legitimate interest, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting prior lawful processing.

We will respond to all valid data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Minors

If prk99 discovers that an account has been registered by a person under the age of 21, that account will be suspended immediately, all funds will be handled in accordance with our Terms & Conditions, and any personal data associated with the account will be deleted to the extent permitted by our legal obligations. If you believe a minor has registered on the platform, please contact [email protected] immediately.

11. International Data Transfers

prk99 is operated under an international gaming license and may engage service providers located outside Pakistan. Where personal data is transferred to countries that do not have a formal data protection framework equivalent to international standards, prk99 ensures appropriate safeguards are in place, including:

• Standard contractual clauses binding the recipient to equivalent data protection obligations
• Data processing agreements requiring the recipient to implement appropriate technical and organisational security measures
• Transfer only to service providers that maintain demonstrably equivalent privacy and security standards

By using the prk99 platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan as part of the normal operation of the service.

12. Changes to This Policy

prk99 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice on the platform for a minimum of 14 days prior to the changes taking effect.

The effective date at the top of this document will be updated with each revision. Continued use of the prk99 platform following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept the updated policy, you should discontinue use of the platform and may request account closure by contacting [email protected].

We recommend reviewing this page periodically to stay informed of how prk99 handles your personal information.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by prk99, please reach out through the following channels:

• General support and data rights requests: [email protected]
• Partnerships and compliance enquiries: [email protected]
• Live chat: Available on-site 24 hours a day, 7 days a week

Our support team operates in both English and Urdu and is available around the clock. Email responses are typically provided within 2–4 hours. Formal data rights requests are handled within 30 days as set out in Section 9 above.

This Privacy Policy was last reviewed on 1 January 2026. It supersedes all previous versions of the prk99 Privacy Policy.